70-685: Windows 7 Enterprise Desktop Support Technician by John Kane PDF

By John Kane

ISBN-10: 1118134508

ISBN-13: 9781118134504

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Extra info for 70-685: Windows 7 Enterprise Desktop Support Technician Updated First Edition Textbook

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The whole purpose of effective troubleshooting methodologies is to reduce the amount of guesswork and random solutions so that you can troubleshoot and fix the problem in a timely manner. Microsoft Product Support Service engineers use the “detect method,” which consists of the following six steps: 1. Discover the problem: Identify and document problem symptoms, and search technical information resources including searching Microsoft Knowledge Base (KB) articles to determine whether the problem is a known condition.

Unfortunately, it may take some time to find what you are looking for if you search entry by entry. To cut down on the time to find what you want, you can use a filter. To filter a log, open the Action menu and click Filter Current Log. S K I L L S U M M A RY IN THIS LESSON YOU LEARNED: • While installing Windows 7, keep in mind the system requirements to properly run Windows 7 and its applications. • To minimize problems, you should only choose hardware that is on the Hardware Compatibility List (HCL) for Windows 7.

Make sure your Internet connection is working so that you can get the latest installation updates. These updates include security updates and hardware driver updates that can help with installation. If you don’t have an Internet connection, you can still upgrade or install Windows. If your system is a production system, verify and/or test all applications to make sure they are compatible with Windows 7. ■ Using the Control Panel THE BOTTOM LINE CERTIFICATION READY Do you know how to configure the Windows environment?

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70-685: Windows 7 Enterprise Desktop Support Technician Updated First Edition Textbook by John Kane


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